Frequently Asked Questions
Answers on how 24Seven Global concierge requests work, what services and destinations are covered, and how to partner with us.
Frequently asked questions
What does a luxury concierge service actually arrange?
24Seven Global arranges private jet charter, yacht charter, luxury villa rental, VIP transport and chauffeurs, nightlife and club access, fine dining and private chefs, close protection, and bespoke lifestyle requests — coordinated through a single private desk.
Where does 24Seven Global operate?
The concierge catalogue is built around Ibiza, Marbella, Tenerife, and Dubai, with active client support across Mykonos, Monaco, St Tropez, and London. Requests outside these destinations are handled through the global partner network.
How quickly does the concierge desk respond?
The request desk is staffed 24/7. Requests are acknowledged by a member of the concierge team, who confirms availability and next steps directly rather than routing you through an automated queue.
How do I start a request?
Open the services catalogue, choose what you need, and send the request. You can also message the concierge desk directly on WhatsApp, or use the 24Seven Concierge app to browse and request from your phone.
Do I need a membership to book?
No. Individual services can be requested without membership. Members receive priority handling on time-sensitive requests and access to members-only listings within the catalogue.
Is every request handled privately?
Yes. Requests are handled discreetly through private communication channels, and client details are never shared with suppliers beyond what is required to confirm the booking.
Can you also arrange staff and services for a villa stay?
Yes. Chefs, security, transport and arrival setup are arranged as separate bookings alongside the villa, each with its own price, its own supplier and its own confirmation, so you can see exactly what you are paying for and cancel one without affecting the others.
Do you cover multiple destinations?
The app catalogue currently supports Ibiza, Marbella, Tenerife, and Dubai villa requests.
What can be arranged alongside a yacht request?
Crew, catering, sea toys and transfer timing can all be arranged around the charter. Each is booked separately with its own supplier and its own price, and we tell you in writing which contracts you are entering into before you pay.
Can I ask for last-minute availability?
Yes. We can route urgent requests through the concierge desk and confirm what is available.
Can you arrange private aviation globally?
Yes. The concierge desk can coordinate private jet requests across the app catalogue destinations.
Do you handle ground support too?
Yes. Chauffeur service, airport transfers and onward movement are arranged as separate bookings, timed around your flight but quoted, confirmed and paid for separately from it.
What is a 24Seven Global destination?
A destination is a market where clients can start a private concierge request around travel, lifestyle access, accommodation, transport, dining, nightlife, yachts, aviation or bespoke support.
Can one request cover several services?
Yes. You can ask for villas, transport, restaurants, yacht days, private chefs, staff, event access and itinerary planning in one message, and we coordinate them for you. Each service is arranged as its own booking, with its own supplier, price and confirmation, and we set out which contracts you are entering into before you pay for any of them.
Does 24Seven Global only support the destinations shown here?
The listed destinations are the public entry points. Clients can still contact the concierge desk for wider global requests, partner coverage and custom travel support.
Are destination requests private?
Yes. Requests are handled through the concierge flow so details such as names, dates, budgets, guest profiles and privacy needs are not published on the website.
Who can become a 24Seven Global partner?
We welcome established hospitality, travel, lifestyle and luxury-service businesses, as well as trusted advisors, hosts and businesses that want to introduce clients to 24Seven Global. Each application is considered against the experience, destination knowledge and service standard it can bring to clients.
Can my company list its services with 24Seven Global?
Yes. Service providers can apply to introduce curated capabilities such as villas, yachts, aviation, transport, dining, events, security, staffing and destination experiences. A completed application starts a review conversation; it does not publish a listing automatically.
Can I earn commission by introducing clients?
Referral partners can apply to introduce suitable client requests to 24Seven Global. Commission eligibility, scope, tracking and payment terms are agreed in writing after qualification and before a commercial relationship begins.
Do I need to be based in a current 24Seven Global destination?
No. 24Seven Global is interested in strong local operators and trusted introducers wherever they can add genuine value. Share the cities, regions or travel corridors where your company is established.
What happens after I apply?
The team reviews the information you share, assesses fit and may request further detail. Qualified service providers complete the relevant supplier onboarding and verification before services are activated or promoted.
Will my company be shown publicly after applying?
No. An application is private. Public partner pages or service placement are only considered after review, agreement and any required verification are complete.
What should I include in my application?
Tell us what you offer or who you serve, the places you cover, the type of clients you work with, your website or portfolio, and the detail that makes your business a strong fit for a premium concierge relationship.
Can a company apply as both a service provider and referral partner?
Yes. Select both when your company can provide services to 24Seven Global clients and also introduce clients who may need the wider concierge offer.
What is the 24Seven Global partner network?
It is the published network of partner profiles connected to 24Seven Global concierge requests, private travel planning, destination support and lifestyle services.
Can I contact a partner directly from this page?
Each published partner can include a partner services link and a dedicated 24Seven Global partner page for high-intent enquiries.
Do all 24Seven Global partners appear here?
This page showcases public partner profiles only. Private suppliers, inactive partners and unpublished relationships are not listed.
Can a partner page include more than one service category?
Yes. Published partners can appear with their active public categories, locations and subpages when those details are configured.