Content Standards
Content Standards for 24Seven Global, written in English (U.K.) and linked to the current platform compliance system.
These pages govern buyers, suppliers, marketplace disclosure, verification levels, acceptable use, reviews, content moderation, intellectual property and law-enforcement requests.
Operator and scope
SØLVBERG-KRATHE, organisation number 934 396 502, trading as 24Seven Global, operates this page. The configured geographical business address is: [geographical business address required before production].
Content Standards applies to the website, customer portal, supplier portal, admin workflows, mobile-app connected journeys and concierge requests where this document is linked or accepted. The platform is developed and maintained by Krathe.network, a technology brand of SØLVBERG-KRATHE.
Plain-English summary
These pages govern buyers, suppliers, marketplace disclosure, verification levels, acceptable use, reviews, content moderation, intellectual property and law-enforcement requests.
The summary helps customers understand the document, but the full wording controls where there is a difference. Mandatory consumer, privacy and travel rights remain unaffected.
Contract position and supplier role
24Seven Global may act as booking agent, concierge service, intermediary, marketplace, commission-based reseller, service coordinator or direct contracting party depending on the booking. The booking summary should state the role, supplier identity where disclosure is appropriate, performance responsibility, price, taxes, 24Seven fees, supplier charges, deposits, security deposits, cancellation deadline and refund treatment.
Unless a booking confirmation expressly says otherwise, every request is pending until confirmed in writing. A payment authorisation or payment receipt does not by itself mean that a supplier has accepted the request.
Marketplace, supplier and content rules
Suppliers must provide accurate identity, authority, licence, insurance, tax, availability, price, cancellation, refund, safety and data-protection information. Verification statuses include unverified, identity checked, business checked, licence checked, insurance checked, fully reviewed, expired and suspended.
Reviews and uploaded content must be lawful, accurate, non-misleading and respectful. Moderation may remove illegal content, fraud, threats, privacy violations, intellectual-property infringement, conflicts of interest, undisclosed incentives or content unrelated to a verified experience.
Consumer protection and mandatory law
Norwegian law is the primary governing law for the legal operator, with EEA/GDPR, Norwegian consumer, e-commerce, marketing, travel and privacy rules applying where relevant. Mandatory protections in the customer country, including UK or Spanish rules where services are marketed, established or performed there, are not excluded.
Any limitation, cancellation rule, refund rule, venue rule or supplier condition must be read subject to mandatory law. Nothing in this document removes rights that cannot lawfully be waived.
Payments, fees and refunds
The first payment may be a percentage, fixed amount, supplier-specific amount or combined reservation and concierge fee. Unless a supplier requires a more accurate label, it is called the Initial Reservation and Concierge Fee. Before payment, the customer must be told which parts may be paid or committed to suppliers, earned for concierge work, administrative, reservation-related, refundable or non-refundable.
The initial fee is generally not automatically refundable after work has started, supplier availability has been requested or reserved, staff time has been allocated, planning or sourcing has begun, supplier commitment has been made, or non-recoverable costs have been incurred. Any retention must be reasonable, evidence-based and subject to mandatory rights.
Privacy, consent and records
24Seven Global processes only information that is reasonably needed for enquiries, bookings, accounts, payments, supplier coordination, safety, legal evidence, complaints, fraud prevention, marketing preferences and regulatory duties. Special-category information, identity documents and call recordings require a specific need, access control and retention limit.
Booking-term acceptance, privacy notices, cookie choices and marketing consent are separate records. Marketing consent is optional and cannot be bundled into mandatory booking terms.
Evidence, complaints and disputes
The platform stores evidence such as policy version, rendered wording, checkbox states, timestamps, booking identifiers, payment identifiers, customer communications, supplier rules and decision records where justified. Customers can submit complaints, refund requests, privacy requests, withdrawal notices, accessibility feedback and security reports through the support routes.
Consumer venue rights are preserved. Business-to-business disputes may use Norwegian courts as the primary forum, with Oslo as venue only where enforceable. Local supplier or operational agreements may require separate reviewed jurisdiction wording.
Legal review status
This document is operational legal drafting for publication and platform evidence. It does not claim to make the business immune from claims, liability, regulatory action or court proceedings.
Open legal-review items include the configured public business address, Johnny Gibbons co-owner wording, package-travel and Reisegarantifondet status, supplier contract coverage, insurance, VAT/tax treatment, AI-provider settings, local UK/Spanish advice and final Norwegian lawyer review.